Roles
Pick a role, then choose which fields, pages and functions it can use. SuperAdmin always has full access.
Sees submitted applications only. Drafts are always hidden.
Functions
| Download applications list as XLSX | |
| Transfer an application to a queue | |
| Submit application to backend |
Base permissions
| View cases across all offices | |
| View draft cases | |
| Create cases / fill intake forms | |
| Submit cases to backend | |
| Upload documents | |
| Add / manage offices | |
| Add / manage users | |
| Define queues | |
| Transfer files between queues | |
| Edit roles & permissions |
Hard rule: Backend Officers never see drafts; only SuperAdmin has cross-boundary access.